QuickHMI Support

You need help and technical support when using the QuickHMI software? Then our support team will be happy to assist you. Our support packages offer you a choice of the following options:
 
Service Standard Premium Silver Premium Gold

Number incidents

1

3

10

Response time**

About 6 workdays*

Priority processing, max. 4 workdays*

Priority processing max. 1 workday*

Personal contact person

No

Yes

Yes

Price

€ 120,00 excl. taxes
Private Users get a discount of 30%

€ 360,00 excl. taxes
Private Users get a discount of 5%

€ 1080,00 excl. taxes
Private Users get a discount of 10%

* When message until 12 o`clock MEZ Monday - Friday
** Response time means start of activity of the supportteam

Definition incident:

  • Personal assistance via Team-Viewer.
  • The processing of a defined problem or the assistance with a defined question.
  • As part of an incident, there is no extensive training, you are welcome to book our basic training or individual training. More information about the training can be found at the bottom of this page.
  • Should turn out that a software error is the cause of the incident, the incident will be deactivated again. The purchased package can not be returned in this case, except for standard incidents and payment via Paypal.
  • Later than 24 months after purchase expire acquired incidents.


To purchase our support packages please send us an email to sales@indi-systems.de

We are happy to assist you.